Your questions, answered.

Manufactured for The Elite Wellness by Palmist Healthcare Pvt Ltd in Delhi, India.

Best before 24 months of manufacturing.

Twice daily.

3–4 pumps per wash.

4–5 pumps, applied to the mid-lengths and ends.

Yes. A patch test is recommended.

Suitable for all skin types; avoid eye contact; not suitable for children under 12.

The Face Wash is formulated for all skin types, and the Shampoo and Conditioner for all hair types. Everyone is different, so we recommend a patch test before first use.

Apply a small amount to the inside of your forearm or behind your ear, rinse as you normally would, and wait 24 hours. If you notice redness, itching or irritation, do not use the product. Stop using any product that irritates your skin or scalp and consult a doctor.

If you are pregnant or breastfeeding, have known allergies, or have a skin or scalp condition, please check the full ingredient list on the pack and consult your doctor before use. Our products are cosmetics for external use and are not intended to treat any medical condition.

Yes. We deliver to serviceable pin codes across India, and shipping is free on all orders. See our Shipping Policy for details.

Orders are usually dispatched within 1 to 2 business days. Delivery then takes about 3 to 7 business days for most of India, and up to 10 business days for remote areas. You will receive tracking details by email or SMS once your order ships.

Yes, on eligible pin codes. A COD handling fee of ₹49 applies and is shown at checkout. Prepaid orders (UPI, cards, net banking and wallets) have no extra fee.

Yes, free of charge before it is dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched it cannot be cancelled.

For hygiene reasons we cannot accept returns of opened or used personal care products, or returns for change of mind. If your order arrives damaged, leaking, defective, expired, or with a wrong or missing item, contact us within 48 hours of delivery with photos (and an unboxing video if you have one), and we will send a replacement or a full refund. See our Returns & Refunds Policy.

Approved refunds for prepaid orders are issued to your original payment method within 5 to 7 business days. For Cash on Delivery orders, we refund by bank transfer or UPI within 5 to 7 business days of receiving your details.

Call us on +91 9557777945 (Monday to Saturday, 10 am to 6 pm IST) or use our contact page. For unresolved complaints, you can reach our Grievance Officer, whose details are on the contact page and in our policies.