Shipping policy

Last updated: 21 October 2026

This Shipping Policy applies to orders placed on this website, operated by [REGISTERED BUSINESS NAME] ("The Elite Wellness", "we", "us").

1. Where we ship

We currently ship within India only, to pin codes serviced by our delivery partners. You can check serviceability by entering your pin code at checkout. If we cannot deliver to your address, we will cancel the order and refund you in full.

2. Shipping charges

Shipping is free on all orders delivered within India. All product prices are in Indian Rupees (₹) and inclusive of GST.

3. Cash on Delivery (COD)

  • COD is available on eligible pin codes.
  • A COD handling fee of ₹49 applies to COD orders and is shown at checkout before you place the order. Prepaid orders (UPI, cards, net banking, wallets) have no handling fee.
  • Please keep the exact amount ready. Our delivery partner may not carry change.
  • We may call or message you to confirm a COD order before dispatch, and we may limit COD by order value or pin code, or decline COD for an account with previously refused deliveries.
  • The COD fee is refunded if your order has an issue that is our fault (see our Returns & Refunds Policy).

4. Processing and dispatch

Orders are usually dispatched within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed after 2 pm IST or on a Sunday or holiday are processed on the next business day. During sales or peak periods, dispatch may take a little longer. We will let you know if there is a significant delay.

5. Delivery times

After dispatch, delivery usually takes 3–7 business days for most of India and up to 10 business days for remote areas, including parts of the North-East, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep. These are estimates from our delivery partners, not guarantees. Delays can happen due to weather, strikes, local restrictions, festivals or other events outside our control.

6. Order tracking

Once your order is dispatched, we will send the tracking details by email and/or SMS or WhatsApp to the contact details you provided.

7. Your address and delivery attempts

  • Please check that your name, address, pin code and phone number are complete and correct. We cannot change the address once an order is dispatched.
  • Our delivery partner will usually make up to 3 delivery attempts. If delivery fails because of an incorrect address or because nobody was available, the parcel is returned to us.
  • For returned prepaid orders, we will either re-ship (actual re-shipping charges may apply) or refund the order value minus the actual forward and return shipping costs. Returned COD orders are cancelled.

8. Damaged or tampered packages

If the outer package looks damaged or tampered with at delivery, please refuse it or note the damage with the delivery partner and contact us within 48 hours. See our Returns & Refunds Policy for how we handle damaged, missing or wrong items.

9. Contact and grievances

Customer care: [SUPPORT EMAIL] · +91 9557777945 (Monday to Saturday, 10 am – 6 pm IST)

Grievance Officer: [GRIEVANCE OFFICER NAME], [DESIGNATION], [REGISTERED BUSINESS NAME], [REGISTERED ADDRESS]. Email: [GRIEVANCE EMAIL].